Update: Could not transfer number to Samsung T301g online

by sb (admin)
(NC)

Following the same procedure above, I was unable to transfer my number from an old Motorola W175g to a new Samsung T301g.

I got an "Incorrect phone number" message even though I'm sure I typed everything in correctly.

I had to call Tracfone customer service and do it over the telephone.

I had to give the sames Serial numbers of the old and new phones that I entered online. Then I had to go into code entry mode on the old phone in order and enter a few codes in order to to transfer out the minutes on the old phone to the new phone.

The offline procedure worked, but I don't know why it didn't work online.

Transferring a number from a Motorola phone to an LG phone worked fine, but not when going from a Motorola to a Samsung.

No service in my area

by mama
(galion, ohio)

After purchasing a newer updated tracfone, I tried to transfer my number and minutes. It took over a week for the number to transfer, and I was short over 400 minutes. After numerous phone calls to customer service and two hours on the phone one day I find out that the phone I purchased DOES NOT have service in my area! THEN WHY WAS IT SOLD HERE??

What a mess! Now I am thinking of going back to my old reliable phone.

Browser compatibility: Use IE?

by Chuck
(Pittsburgh, PA)

When transferring minutes, DO NOT use the Firefox browser, instead use Internet Explorer. When using Firefox there is a problem displaying the page where you have to enter the phone serial number, however with IE there is no problem displaying the page.

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Hi Chuck,

Thanks for the tip. This must be a recent issue as I recall using Firefox in the past. Perhaps due to the recent site redesign. I'll check back on this issue the next time I have to do a transfer.

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