Not so sure about them anymore

by Joyce
(Clintwood, VA)

Had them for over 2 yrs and all at once my phone was telling me I needed to dial 10 digits numbers to make a call so entered it one at a time instead of contact list. Guess what, 2 weeks later still no service.

First NET10 re-programmed my phone not once but 3 times in 2 days. Then after 11 days they said they needed to send me a new phone. It was supposed to take 3 to 5 days. Guess what, 7 days later I get my phone and tried for 2 days to get the correct number in it and my minutes put on it now it is saying your phone has been deactivated so I ask if they would take my minutes and put on my daughters phone but no they can't do that because it has been transferred from my original phone to the new phone that still does not work.

I think I am going to try another company they need to get someone that knows what they are doing to program the phones.

Sorry just upset going on 3 weeks and no phone is a problem.

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May 31, 2013
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Leaving Net10
by: Emotionalzombie7997

I have had a few problems with Net10 in the past as well. I always said I was going to leave them, but they were the cheapest prepaid provider for what I needed at the time. Well not any longer. If my Net10 phone messed up I would be gone as well.

Verizon, and AT&T are now offering better rates on their prepaid plans.

Verizon now has the $35 500 minutes, unlimited text messages with 30 service days monthly plan for basic phones.
Unlimited talk, text and 500 mb of data with 30 service days for $60, or unlimited talk, text and 2GB of web with 30 service days for $70 for smart phones.

AT&T has also lowered their rates on their prepaid plans as well.

If I ever have a problem with Net10 I will be switching to Verizon prepaid.

May 30, 2013
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Don't blame you.
by: sb (admin)

Joyce,

You are an angel for putting up with this and still being so polite with your complaint! The issue with needing to dial ten-digits is okay - most people have to do that actually - you may be in an area where they're just updating their network now. However it still shouldn't have led to all these problems.

I did have a similar incident with putting one of my phones on the Easy Minutes plans. I had to get one of their supervisors to take care of it after the regular customer support people messed it up.

I hope they fix things eventually and really make it up to you in a big way.

Regards.

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