Will say anything. Be careful
by Harry B.
(Lake Worth Florida)
As I was having problems with Mingo, I decided to go to T-Mobile. As all my doctors, medical providers, support team, and emergency buddy buddy system with 4 other seniors have my Mingo tel number, I called T-mobile and asked if my number could be changed(ported) to T-mobile. I was told to hang on. They checked and was told yes. I asked if the local T-mobile would have the same info. He said yes.
So off I went yesterday afternoon to T-mobile and was told to wait while they checked the availability of my old number. The young lady said yes and guaranteed in 4 hrs it would be working.
I asked her once again if this was in fact so she told me absolutely. I paid 106.00 and went home. I waited for my 2 drs to reconfirm my appointments for today. No calls. I called the doctors only to find I had missed their 5pm calls.
I then had my neighbor call my number, and it didn't work. I went to T-mobile, and I was given another number. She apologized and admitted they were wrong. But when I asked to cancel, I was told no cancellations.
T-mobile has no honor to meet with their commitments. They will tell you anything. As far as I am concerned, they stole my money under false pretenses.
I now have filed with the FCC and will file with my credit card company too. Shame on T-mobile, and I was a good customer of theirs for 8 years.
I wonder if Mingo's problems are what has caused the delay. Another factor could be that you are porting a phone number from a phones that used the Sprint network (Mingo) to a phone on the T-Mobile network.
In any case, T-mobile should still issue you a refund. Their policy, for purchases from retail locations is that you have 14 days to return your phone and packaging in good working condition for a "refund less any discounts, rebates, or restocking fees".