Unhappy about Virgin Mobile XTRAS charges
by Hayley
(Florida, USA)
I got a Virgin Mobile minute pack and a text pack. My minute pack was $20.00 for 200 mins with rollover to the next month if I purchased a new minute pack before the month was over. My texting pack was $2.00 for 30 texts.
One night my phone said that I received a text but it could not come through due to a low cash balance. So I went to the Virgin Mobile website to look at my account activity. It was charging me $0.15 per text AS WELL AS using the texts that I had bought. I still had 4 texts left but the message could not come through? As well as the texts, the acount activty page showed -$0.15 everyday at about 12:20am for "XTRAS". I wouldn't even be using my phone then, I would be sleeping!
Nowhere could I find an explanation of what "XTRAS" were. When we called to find out what the extras were, they could not really explain, they just said it was a daily charge. I looked on my Mom's account and she has never been charged fees like mine. Even though they said that everyone gets charged that. I am an unhappy customer
