Trouble with Net10 voice mail and customer service

I was with net-ten 4 approx. 4 yrs. Then I had trouble with voice mail which is a must 4 me. I'm a serious heart patient.I called them spent 35 minutes ( a cost to me) They could not fix it, it was their fault which they admitted.

I called back the next day another 40 minutes wasted. Asked them to replace time since it was their computers fault. They refused and said they would send me a new sim card. Week later no sim card, called they said it is in transit. I said what do you mean? well it's in transit.

Called back 5 days later. They said, " we didn't send it ". You lied to me I' going to another Ph, Co. You owe me $ 185.90 dollars this is my balance. They said no. I'm filing a claim through the Jistice Dept. In the state of Florida. This a cheap Co. with enept employees. I want my money back and I want it now. I wouldn't recommend this phone co.

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Hi,

Thanks for your comments. Personally, I've been happy with Net10's customer service, however, since you plan to change services, I think you might be interested in a Jitterbug phone. I mention that only because their customer service is based in North America, and they also have a few extra health-related services that may be of interest to you.

Regards,
sb (admin)