Tracfone transfer hasn't gone through yet

I did everything as directed and was told that everything was fine. However, it is now one day later and my new phone has not activated. Nothing has changed. The old phone still works, thankfully.

I have e-mailed Tracfone and have not had a helpful response. By the way, I tried doing this over the phone and was cut off three quarters through the process. I called back and was told I would have to start from the beginning. This person's English was so bad that I couldn't understand anything she said. That is why I tried doing it on the internet.