They asked me to guess how many minutes I had

by Bob
(Phila)

Got a new phone because old one went through wash machine. When customer service picked up, I gave them the old number, plus new serial number. Then she asked me to estimate how many minutes I had on old phone to transfer. I could not recall, and guessed about 100. So that is exactly how many minutes they gave me on the new phone. Don't they have a record of the exact # of minutes on an account? I should have guessed higher.

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Hi,

I'm not sure. They certainly have a record of airtime redemptions, so if you've only ever activated 200 minutes, then they would know that you couldn't have had a 1000 minutes on your phone. The actual usage is recorded on the phone, but I don't know if it's accessible on their system, especially if the phone is not on the network as yours wouldn't have been.

Regards,
sb (admin)

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Jan 10, 2014
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eight hrs of international meet and greet
by: Anonymous

spent all day trying to transfer number and minutes from a broken phone to new zte tracfone!the rep. asked me to look at the minutes on the phone that I had explained was smashed and read the minutes. so, a 1 yr card had just been put on the triple minute phone and a promo code of 280 mins 1680 mins and tracfone is going to transfer 800!!! really am finished with tracfone this time.

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