Suddenly dissatisfied with net10

by Donna H
(Buffalo, NY)

I was currently using a Lg600 with MANY minutes on it. I was going to have to "top up" in a couple of weeks so I purchased the T401G as the 600 took too long for the text messages and I thought a Qwerty keyboard would be better. I activated the new T401G to "test" it BEFORE I transfered my minutes from the 600 to this one. Initially I DID get the free 300 minutes when I activated it. Deciding that I did in fact like the T401G phone much better, I tried to transfer both my many minutes AND phone number from the LG600 to the 401G. Net 10 sent me a new SIM card and we "supposedly" transfered both the number and minutes from the old phone. When I still could not use the new phone after three (3) days, I called Net 10 and they then worked it out while on my land line phone (initially the first transfer never transpired as they "lost the order"). When Net 10 finished transfering my many minutes and phone number from the LG600 on to the T401G they DID NOT ADD THE FREE 300 minutes I got when I activated the new phone. In other words, they cheated me out of 267 minutes (I used 33 minutes to "test" the new phone before I transfered over). When I told the Net 10 rep that they were not giving me the full number of minutes I should have, she insisted that I used the minutes - she couldn't find where they would have gone. I assured her that I did not use either of the two phones when I initially started the transfer and waited three days for it to turn over. So, I only got 33 free minutes for activating the new phone BEFORE the number transfer. THAT'S how they scam you, I'm using up these minutes and going BACK to Virgin Mobile where I was always able to get through to customer service and they always did transfers immediately without having to get new sim cards and wait 72 hours or more. AND you can actually understand what the rep's are saying to you when you speak to them!! Net 10 doesn't keep to their word!