Problem with Dial 1 for Voicemail
This is the first Tracfone that Ive ever had, that I have had trouble accessing my voicemail by "pressing and holding the number 1 key". When I do this, I get a message on my phone that says, "Can not add new VMS center," so the only way I can get into my voicemail is by dialing my phone number.
I don't understand why it won't work by pressing and holding the "1", when it worked just fine on all the other ones's I've owned. I have called the company's customer service about this, and got nowhere! They just tell me that they don't know why it doesn't work either, and they keep me on the phone trying all sorts of things, including deactivating and reactivating, which does nothing to help at all.
I myself have tried "Master Resetting," and it still does not help. It is very inconvenient for me to have to keep dialing my phone number to get my voicemail messages. Can anyone tell me why it does not work...and what I might be able to do to fix this issue so that I can just press and hold the "1" to dial voicemail?