Phone locked - asking for PUK code
This phone is great for my 11yr old. just to call or txt me. But recently he did something wrong and now it keeps asking for a PUK code and new password. We have no idea what to do. HELP!
You probably need to call Tracfone customer support. My guess is that they will probably send you a new SIM card to use to re-activate your phone.
PUK stands for pin unlock code for a SIM card. This is not something that you have to deal with unless you activate the PIN lock. That option is normally accessed from
Menu > Settings > Security > PIN lock
To lock it in the first place, you need the code for the phone. You apparently get three attempts to enter correct code after which I'm not sure what happens, since I haven't gone beyond one attempt.
Sorry I can't be of more help.