No international text messaging

by Kory
(Phoenix, AZ)

I have both written into customer support via the "contact us" link (email) & called the 800 # to verify the response via email cust. support given. Both said Tracfone is NOT capable of sending Int'l txt/sms. Yes you can call int'l. #, no you can't txt. I only had to check this because the sole purpose I bought a phone was to send int'l txt to canada & I kept getting the message "sending failed - Check SMS restrictions" So there you have it. A BIG...NO HUGE THUMBS DOWN FOR TRACFONE :(

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Mar 05, 2016
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Sucks!!
by: Anonymous

Tracfone is shit! Just letting you guys know. Not able to send texts to Canada. Hope they go out of business.

Dec 07, 2013
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Italy
by: Anonymous

I have the same issue. Was able to text and phone a friend in Italy on my old Motorola. Upgraded to a Samsung and suddenly cannot text or phone her cell.
I wish I had known this in advance; I would have purchased something different.

Jan 20, 2013
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No Texting to Canadian number????
by: Anonymous


I also was able to text Canada with my old Motorola in 2010, 2011 and 2012. Bought a new LG this year ( Jan. 2013) and can no longer text family and business associates.

Im totally pissed. I would never have purchased this phone or went with tracfone had I known about the new texting policy. I won't deal with tractfone in the future.

Texting home is the only reason I bought a tracfone.

Dec 14, 2012
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So misleading
by: Anonymous

I have used Tracfone since it became available(years) The only reason I used this company was to text England, which in the past I could do. Now I have a new phone which will not allow this service and I am also having problems calling cell to cell internationally. I will be going with another provider ,this is absolute rubbish!!
i have tried customer service but was unable to understand the persons dialect.

Mar 31, 2012
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Dont do it!
by: Anonymous

You would think that the customer service agent would tell you that texting is not an option for out of county. However, the answer(s) I got were "you must be doing something wrong: or "punch in all these numbers and it should start working". What a bunch or liars!

Jan 10, 2012
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Ground Floor
by: Anonymous

I have a really old Tracfone that will text to Canada. I have a newer Tracfone that will not. When I asked the almost English speaking persons at Tracfone tech support to allow International texting on my newer phone, they told me (my verbiage) there is a problem with their program that allows my old phone to text Canada, but, if I am discovered texting Canada, they will cancel my service as texting Internationally is not in agreement with the Tracfone Agreement. Fortunately, Tracfone has no way of knowing what my old phone number is, and that, my fellow Tracfone owners, is why Tracfone is the phone of choice for the drug dealers. Live long and prosper.

Dec 18, 2011
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Same Here
by: sjsclv

Exactly same problem and similiar results in dealing with tracfone.
I found their email address (marketing) and found a symphatic ear but no joy. My old motorola flip allowed texts to Canada, but my new samsung 404g, slider especially purchased to text, wont work to Canada. Tracfone says"we are working with multiple carriers" and "may" add international texting later. I'm searching for another prepaid carrier to meet my needs.

Jul 24, 2011
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Really?
by: Anonymous

I've been sending text messages to Mexico for years, including last Christmas.

Dec 13, 2010
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hate it now
by: Anonymous

I loved my tracfone until i switch phones & couldn't text canada any more.

Jan 10, 2010
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oh no!!!
by: mark

that's why i bought my tracfone package...was to text to canada!!!!! THAT'S TERRIBLE

Oct 20, 2008
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No text sent outside U.S.
by: Anonymous

I also bought the phone for this purpose and was told by the 'sales' staff that sure that can be done. Not accurate information since the first time I tried to send text to Canada it failed. Don't buy this prepaid service if you plan on sending text out of the U.S.

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