Nightmare - Tracfone I purchased does not have service in my area

by mama
(galion, ohio)

After purchasing a newer updated tracfone, I tried to transfer my number and minutes, it took over a week for the number to transfer, and I was short over 400 minutes. After numerous phone calls to customer service and two hours on the phone one day I find out that the phone I purchased DOES NOT have service in my area! THEN WHY WAS IT SOLD HERE??

What a mess! Now I am thinking of going back to my old reliable phone.

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Hi,

Sorry to hear about it. I've had a few hiccups, but things have usually gone pretty smoothly with my phone transfers.

Did you buy the phone in a store or online?

When you purchase from Tracfone's website, you have to type in your zip code and then they present the appropriate models for your area.

Keep us updated on what happens.

Regards,
sb (admin)