Monthly bills are very high, no Customer Service adjustments.

by Annie Francis
(Elmwood Park, IL 60707)

I received the Jitterbug as a Christmas gift. The original price as agreed was $42.00. Then, the first bill was $51.50 for 1 local call lasting 1 minute. No games, emails JUST 1 local call! Also, Medical Alert was not working.

Upon receiving the first bill I immediately called. Customer Service said "It's my Internet charge." I replied that I am a ATT Customer for many years.So the attendant said she connected the phone to my ATT. Also, she would deduct the $9.99 fee from my next bill. The next bill came with 0 calls, emails, texts for $55.00 NOT $42.00, NO $9.99 deductions.

When I called requesting an itemized bill, cancellation id confirmation number, they refused stating that they sent a bill. These liars cannot be trusted. Thus, I have reported them to my bank as being Fraudulent and stopped the credit card for future use. Do not trust them as they will always say "You went over your data".

Poor Service. They do not send a bill. Always overcharging of overuse data. Seniors beware.

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Feb 02, 2018
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US Mobile experience
by: Harry Berger

Hi. As I too have received these outrages bills and very poor service dropped calls.
As a senior my cell phone is more like an emergency tool. I found a perfect situation that seems like nobody knows about. It is called US Mobile. You bring your unlocked phone, and you order service according to your needs. The monthly service charge is $2.15 for 100 minutes and 3.00 for 300 minutes. 100 texts cost 2.00 per month. If you need more minutes or texts or data they cost a little more.

In the 15 months using 100 minutes a month my bill has never exceeded 5.15. However one remarkable thing I MUST include last june my lady partner of 15yrs was dying in hospital and there was a whole lot of telephone use: family friends, Doctors etc. I called to increase my minutes, and US mobile gave me an extra 300 minutes at NO CHARGE. You and everyone on this site would be doing themselves a great service by checking them out.

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