Minutes suddenly disappeared, put back by Tracfone support
by sb on 05/01/2013
A ton of minutes suddenly disappeared within a day from our T404g. Don't know if it was because the browser was left on or if it was some kind of technical glitch. (Usually I expect the browser to automatically turn off after a period of inactivity.)
After turning it on and back off to see if that would somehow magically fix itself, I called up Tracfone support. I expected the worst, but they actually added the minutes back on as a one-time service. The support rep did say that if it happened again, we would have to replace the unit. Pretty reasonable.
In the meantime, we had been using the new LG 840g I've acquired for reviewing as a replacement phone. So far it seems pretty good except for a couple of things.