Jitterbug Phone ComplaintsRead these Complaints Before you Buy a Jitterbug PhoneRead these Jitterbug phone complaints before you buy a Jitterbug phone. Complaints I’ve found on the internet concern customer service, billing, coverage, phone quality, and phone quality. After you're done reading the complaints, you may want to sign up on the right for a video tour of the phone.My Own ExperienceFirst let me tell you that my own experience with the Jitterbug has been pretty good with two exceptions I’ll tell about. I bought the phone to test for my mom, and reported the results of my testing in the Jitterbug review on this site. I found only two things to really complain about, the amount of phone numbers you could store in the phone, and the cost of the voicemail. 50-entry PhonebookThe Jitterbug phonebook has a lot of neat features such as being able to manage it from a web browsers which is way more convenient than entering the info on a phone. However, that’s not a typo in the heading, the Jitterbug phonebook really does let you store only 50 numbers. I haven’t seen another cell phone recently that let you store less than a 100 numbers, and some phones even let you store 1000 number though that’s probably more than you need.Voicemail Costs $3 a MonthVoicemail costs an extra $# a month. Plus you use up your airtime. On the plus side, the voicemail is really easy to use with a good set of instructions for setting it up. I have seen one complaint about the voicemail reporting the wrong time and not giving notifications on time. This is a pain, but not a problem restricted to Jitterbug. All phone company voicemail systems seem to suffer from this problem every now and then.Note that some of these Jitterbug phone complaints pre-date the introduction of the Jitterbug J. According to Great Call, "The NEW & IMPROVED Jitterbug J is the perfect cell phone for Mom & Dad. Affordable plans & NO contracts! Get one today. Customer Service ComplaintsPeople have complained about Jitterbug’s customer service and their customer service representatives. These Jitterbug phone complaints include being on hold for a long time, not being able to cancel service and getting unwanted services added to their account, and not being able to return a phone for a replacement or refund.I personally have always found the customer service representatives (CSR’s) to be friendly and helpful. Jitterbug uses North America-based representatives, so the communication tends to be better than with many other phone companies. On the other hand, the CSR’s do try to upsell you on additional services whenever you call. For example, when I first got the phone for testing, I didn’t have voicemail, and a CSR convinced me to add it. I wasn’t happy about paying an extra $3 a month as I noted above, but it was a necessary feature. For problems with returns and refunds, it’s important to get those problems resolved within the call itself and not rely on an additional emails or calls. Because the CRS's are at a call center, if you have to call back, you’ll end up speaking to a different person and have to rely on the notes taken by the previous person. Still, it's an advantage that used North America based call centers for customer support. This support is free. They also have "Live Operators" who help you make calls or add people to your phonebook. This service, as opposed to the regular customer service, does come out of your airtime. Billing ComplaintsPeople have complained about Jitterbug’s billing and their billing department. Specific Jitterbug phone complaints include getting billed for services they don’t use, being unable to cancel service, not getting refunds, and not getting itemized bills, and being overbilled on their credit cards.The solution to this is to make sure you get a paper bill which details all the services you are being charged for including taxes and fees. All these charges are clearly laid out on the bill, including the number of minutes used. You won’t get a itemized list of calls, but this is common with providers that rely on another company’s network (Verizon in this case) for the actual calls. You can keep a call history on the phone itself, if you want to try to maintain a record of your calls. Note, I personally do have one nice and one not so nice thing to say about their Jitterbug cell phone accounts and billing. Complaints about CoverageA couple of Jitterbug phone complaints were about Jitterbug’s coverage in the past. Earlier, Jitterbug relied on coverage from a patchwork of companies which sometimes led to coverage problems, but now they’ve switched to using Verizon’s network, which is supposed to be the best. To check your coverage at the street level, the best solution would be to do it on Verizon’s coverage locator.Phone QualityA few Jitterbug phone complaints are about the actual phone itself. These include problems with charging the phone, and various glitches such as the volume of the ringer being too low or the ON/OFF button not working.These are probably rare, but it’s important to get it taken care of within the 30 day guarantee period and before you use up 30 minutes of calling time. It’s harder to check the battery since it takes longer for its failure to become noticeable, especially since the Jitterbug comes with a larger long-life battery which takes a long time to discharge. The battery comes partially charged when you receive the phone, so you may want to let it charge fully then let it discharge and then recharge it again fully to make sure the battery charges properly. So those are the main Jitterbug phone complaints I’ve run across in my research. While all complaints should be taken seriously, I believe they are relatively rare compared to the other phones reviewed on this site. Should You Get a Jitterbug?I would recommend going ahead and getting a Jitterbug but make sure to check it out when you first get it to make sure everything works.Another strategy to limit your initial cost until you're sure it's the right phone for you is to sign up for the cheapest phone plan because they don't refund the first months service. The cheapest plan only includes 50 minutes a month, but once you're happy with the phone, you can go ahead and upgrade to a plan that is appropriate for you. So it you're interested, take note of this offer: "LIMITED TIME OFFER: FREE gift with your purchase of a NEW Jitterbug J cell phone. Easy to use. No contracts. Learn more... Now, this offer has actually been around awhile, but you only get the free gift if you order directly rather than buying the phone from a retail store. Return to the GreatCall review page. Return to the Best Prepaid Cell Phone Plans home page. |
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