further international texting update

by EMC
(massachusetts, usa)

I upgraded my TracFone (transferred my #). My old motorola phone allowed me to text family in Europe. My new Samsung phone won't allow it. Strangely, I can receive text messages from European #s but not sent to or reply to them. ANNOYING.

When I phoned customer service I was told that they do not offer international texting. When I asked if they might offer it in the future the rep. went to ask her supervisor. They answer was, "My supervisor said, 'We do not allow international texting and if you continue we will discontinue your service.'" That isn't what I asked. I'm very unhappy with this, but have 2years worth of minutes already paid for. So I'm stuck with tracfone.