Failed Virgin Mobile phone swap leaves me phoneless

by Darryl
(Southeast)

I tried doing a phone swap online and it failed. I've done this before so I knew how to do it correctly. After 5 days, 3 phone calls to Virgin Mobile support and a couple of emails I still don't have a working phone. Neither the original phone nor the phone I was trying to switch to have worked in the last 5 days. They keep telling me to wait 24 hours and try again. I have done this over and over again and it has failed every time. It's ridiculous that they can't correct this problem. I have removed my payment source from my account and will not be paying them another cent.