by Kevin Kellam
(Akron, Ohio U.S.A.)
I followed the instructions to the letter and when I dialed for Montreal, a voice said "Your call cannot be completed as dialed." I did the exact same thing on the second time I called, following the prompts while making the call and voice repeated the same thing while telling me to call customer service by dialing 611.
Am I calling a bogus number, or is there something wrong with the phone connection itself?
I'm not sure what's going wrong. I just checked using my LG Tracfone, and I was able to dial Canada fine through the international long distance number. Here is how I dialed the Montreal Museum of Fine Arts (514-285-2000)
1. Dial Tracfone's international long distance number: 1-800-706-3839
2. Press "1" for English or "2" for the Spanish instructions.
3. Dial 1 + Canadian number: 1-514-285-2000 (for the museum).
The phone rang and the museum's answering machine picked up.
Hope this helps.